Today, on May 16, 2023, I decided to stop by Hobby Lobby (located at 1351 W Imperial Highway, La Habra, 90631) while walking to the nearest post office to mail some packages. I had my blue reusable shopping bag with me, which contained all my packages and outgoing mail. My intention was to quickly browse for items that I couldn't find at the Costa Mesa gem faire I attended last week. While exploring the store, I came across a package of variously sized glass bottles priced at $8.99 on the jewelry aisle. Uncertain about whether I wanted to purchase them, I carried them around with me. Eventually, I decided against buying them and mistakenly placed them on a different aisle instead of returning them to their original location. As I made my way back to the front of the store, a woman who was approximately my height (4'11") approached me. She had dark brown/black hair, black pants, and either a white or cream-colored patterned shirt. Her gold name badge read "RITA" with the title "assistant manager" underneath. She came very close to me and attempted to block my path, leaving me initially confused about her intentions. However, she quickly made it clear that she was accusing me of taking the pack of bottles. I was completely taken aback by her accusation and assured her that I had put them back. Unfortunately, she didn't believe me and insisted that I show her where I had placed them. Recognizing the situation for what it was, I refused to comply. Feeling upset and eager to escape the embarrassing ordeal, I provided her with a detailed description of where I had left the bottles – on top of an open shipment box a few aisles away on the floor. By this point, both the store employees and customers near the front were observing the situation, intensifying my embarrassment. Without offering an apology, the assistant manager simply said "okay" and walked away. I turned away as well, but after a brief moment of reflection, I realized that what had just occurred was unacceptable. I turned back to the assistant manager and said, "Excuse me." Initially ignoring me, she finally acknowledged my presence after I repeated myself. I asked for her name and informed her that I would be contacting corporate to report her behavior, as it was unjust. She nonchalantly encouraged me to do so and even displayed her name tag by pulling down her shirt pocket. I firmly believe that I was subjected to racial or stereotypical profiling in this incident. Due to my short stature, messy hair, sweatpants, and numerous piercings and tattoos, I have experienced being followed or closely watched at Hobby Lobby before. However, this was the first time such an incident occurred in any retail store. It is disappointing because there were items at Hobby Lobby that I genuinely wanted to purchase.

This review is specifically about the physical store, not the website. I am giving it one star because they do have some really nice products. However, the employees are absolutely terrible! They are extremely rude and seem to despise their jobs, as if helping customers or answering simple questions is a burden for them. The service I received from the cashier named Maria was particularly horrendous. That young lady had an incredibly negative attitude. It was an awful experience, and I will definitely never visit this store again!

The store is incredibly well-organized, making it a breeze to navigate and find what you need. They offer a wide range of products including furniture, fabrics, frames, candles, painting supplies, glasses, metal and fabric home decor, as well as jewelry supplies, and so much more. Personally, I am particularly fond of their picture frames, which are made from genuine wood. The jewelry department is an absolute delight, with an abundance of beads, chains, and charms, allowing me to unleash my creativity and design my own unique pieces. Additionally, they have a fantastic selection of fabrics, including adorable seasonal prints. Whether you have a passion for decorating, crafting, or simply enjoy browsing, you are bound to discover something that catches your eye. So go ahead and explore the endless possibilities!

I'm constantly amazed by the wide range of products they have in stock. I can spend hours in this store, sometimes without even making a purchase, simply because it's so enjoyable to browse. On this particular visit, I managed to buy four items and spent less than 100 dollars. It's truly wonderful to have a store that offers both excellent customer service and affordable prices.

I purchased a frame from Hobby Lobby without realizing that Michaels had it at a much lower price. It turns out that Michaels was only one-third of the cost. I was informed that Hobby Lobby does not offer price matching, so it's important to always compare prices with their competitors beforehand.

I received the picture frame I had ordered online, but unfortunately, it was damaged upon opening. There was a noticeable chip in one corner of the wooden frame. I immediately contacted their customer service helpline, and to my delight, the process of obtaining a replacement was incredibly smooth and hassle-free. The representative I spoke with was extremely helpful and accommodating. The best part is, I don't even have to go through the trouble of returning the damaged frame. This is truly fantastic!

Absolutely terrible service! To begin with, I placed an order for some items that were supposedly available at my local Hobby Lobby store, which is an hour away. I naturally assumed that my order would be shipped from that store. However, to my dismay, it was actually shipped from Texas through USPS via DHL! It has now been 11 days and I still haven't received it. To make matters worse, the package sat in Texas for a frustrating 4 days without any progress or updates. Finally, it has been handed over to USPS for delivery. Can you believe they even charged me for shipping this abysmal, careless service? I've received orders from the UK in just 3 days, yet these incompetent individuals can't manage to deliver domestically within two weeks! It's absolutely ridiculous.

It all began with a young woman, whose name I didn't catch, informing me that what I was searching for could be found over there, or at least that was her best guess. However, John made an effort to help me by walking around, and eventually Julieth came over and directed me to the register. As a customer service manager, I can't help but feel that some individuals simply require more training. If they lack knowledge, they won't be able to perform their duties effectively. Just a friendly heads-up for the owners: it's fine to have staff on the sales floor, but without proper training, their presence is essentially meaningless. This incident occurred at Hobby Lobby on Route 1 in Iselin.

I absolutely adore having Hobby Lobby in Columbia, TN, or any other location, but my opinion changed today, on 02/06/23. I went to the store twice to make a purchase, and on both occasions, the checkout lines were incredibly long. The checkout clerks were slow and seemed untrained, causing me to wait for 20 minutes each time. What bothered me the most was that an adult female manager was present during both instances but did not step in to improve customer service by opening a third checkout lane that was available. Hobby Lobby, it's time to hold your managers accountable.

I recently visited the newly opened store in Keene, NH, so I decided to check it out. Unfortunately, I found that none of the aisles were numbered or had a list of items displayed in them. As a result, I spent a considerable amount of time wandering around, trying to locate the specific items I needed. Moreover, the limited number of employees were occupied with assisting other customers in finding their desired products. The checkout process was quite unpleasant. None of the items scanned properly, so the clerk had to manually input each item I purchased. Additionally, she had to constantly refer to a sheet of paper for the corresponding codes. The receipt provided was generic and lacked any detailed descriptions of the items I bought. It simply stated 'ARTS AND CRAFTS' with a price of $2.99. Consequently, I have no way of determining if I was overcharged for any of my purchases. Considering these negative experiences, I have decided not to shop at this store again, especially since their prices are higher compared to Michaels.